Terms of Service
Welcome to East Coast Sod's online store at www.sod.store! We specialize in delivering fresh-cut sod across New England. We aim to provide you with a seamless and user-friendly experience as you beautify your landscapes. Before placing your order, please take some time to review our Terms of Service ("Terms") as detailed below.
1. Acceptance of Terms
By accessing, browsing, and using our site to make purchases, you acknowledge that you have read, understood, and agree to be legally bound by these Terms, as well as our Privacy Policy.
2. Orders and Cancellations
When you place an order with East Coast Sod, we promptly process it to ensure timely delivery. Because sod is a perishable item, we require a 48-hour notice for order cancellations. Failure to provide this notice will result in a cancellation fee equal to 50% of your order total.
If you need to modify an existing order — such as adding more sod or changing the delivery date — we require a minimum of 24 hours' notice. This helps us adjust our schedules accordingly and provide you with the best service possible. Any changes made within 24 hours of the scheduled delivery time may not be accommodated and could be subject to a change fee.
3. Perishable Product
Our sod is a perishable product. For optimal health and appearance, it should be laid down on the same day it's delivered. Failure to do so can negatively impact the sod's ability to take root in your lawn.
4. Product Issues
Should there be any issues with your sod, these must be reported immediately upon delivery. Problems reported after the delivery team has left the site may not be eligible for a refund or replacement. This policy ensures the freshness and quality of our sod upon arrival and rules out any post-delivery handling or environmental factors that could have affected the sod's condition.
5. Liability Limitations
East Coast Sod will not be held liable for any indirect, special, incidental, or consequential damages, including damages for loss of business, loss of profits, or similar losses, whether based on breach of contract, breach of warranty, tort (including negligence), product liability, or otherwise, even if East Coast Sod or its representatives have been advised of the possibility of such damages.
6. Amendments to Terms
We reserve the right to amend these Terms at any time without prior notice. We recommend that you review these Terms periodically for any updates or changes that may impact you.
By using our site and placing orders, you agree to these Terms as they may be updated from time to time. If you do not agree with these Terms, please refrain from using our website or ordering our products.
For any queries regarding these Terms, please contact us at
833-327-8763.
Thank you for choosing East Coast Sod!